1. Payment & Order Confirmation

What payment methods are available?

We accept the following payment methods:

• Visa, Mastercard, Visa Electron, Maestro
• PayPal

All payments are processed in GBP (£). If you are purchasing from outside the UK, your bank or payment provider will handle the currency conversion.

How do I know my order has gone through?

Once your payment is successful, you will receive an order confirmation email with a unique Databeats order number. If you do not receive it:

• Check your spam/junk folder.
• Log into your account to view order details.
• Contact support@databeats.com if needed.

2. Cancellations & Returns

Can I cancel my order?

You may cancel your order within 14 days of receiving it. To cancel:

• Contact us at support@databeats.com
• Return the item using a Tracked delivery service within 14 days.
• Refunds will be processed once the item is returned in its original condition.

What is your return policy?

• If the item is damaged or incorrect, we cover return postage.
• If you change your mind, return postage is at your cost.
• Items must be in their original packaging and unworn/unused condition.
• Refunds are processed within 14 days of receiving the returned item.

What happens if my parcel is returned due to delivery issues?

• If a parcel is returned due to non-collection, incorrect address, or courier issues, we will automatically issue a refund for the cost of the item(s) (excluding shipping fees).
• Customers will be notified via email and can place a new order if they still want the item(s).

What if my item arrives damaged?

If you receive a damaged item, please contact us immediately at support@databeats.com and provide clear photographic evidence of the damage.

3. Delivery & Undelivered Items

What delivery services do you use?

• UK: Royal Mail (non-trackable) & DHL (trackable for large/heavy items).
• International: Royal Mail International Standard (non-trackable) or DHL (trackable for larger orders).

How long will delivery take?

• UK: 1-3 working days (up to 21 days in rare cases).
• International: 5-14 working days (up to 35 days for some destinations).

What if my order has not arrived?

• Contact us within 40 days of dispatch to report non-delivery.
• If your parcel is marked as ‘delivered’ by a tracked service, disputes must be raised with the courier.
• We will contact the courier and attempt to locate your parcel, doing everything we can to resolve the issue.

4. Pre-Orders

• Pre-order release dates are subject to change. We will try to inform customers of delays.
• If you suspect a delay, check the Orders Page in your account for updates.
• Pre-orders ship on or just before the official release date.
• If your basket contains pre-orders and regular items, your order will be held until all items are available.

5. Privacy

• We comply with UK GDPR.
• Your personal information is only used for order processing and customer service.
• We do not sell or share your data with third parties.

6. VAT & International Orders

Will I be charged VAT if I live outside the UK?

• Our prices are the same for all customers, regardless of location.
• VAT applies to orders within the UK and the EU (where applicable).
• For non-EU customers, VAT is not charged, but you may need to pay import duties upon delivery.

Are additional taxes or duties charged on international orders?

• Databeats is not responsible for any additional customs taxes or import duties imposed by your country.
• If you are unsure about potential charges, check with your local customs office before placing an order.

7. Sustainability & Packaging

• We strive to make all packaging recyclable where possible and continuously review our practices to improve sustainability.
• We are actively exploring eco-friendly packaging solutions.

For any further queries, contact us at support@databeats.com.

Last updated: 25th February 2025